Whatever happened to customer service

By RICK CURL
Posted 1/14/22

Well, once again I have found something that really bothers me, something so unpleasant and unbelievable I just have to say something.

The place shall remain nameless and the person or persons …

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Whatever happened to customer service

Posted

Well, once again I have found something that really bothers me, something so unpleasant and unbelievable I just have to say something.

The place shall remain nameless and the person or persons involved shall be nameless as well.

Recently, I was on my to work and decided to have a breakfast sandwich from a local fast food establishment. Like many others, I found myself sitting in a drive-thru and thus begins my story of rudeness followed by a complete ignoring by an employee.

When my turn to order came I was greeted with a firm, stale and rather rude “Can I take your order,” notice I didn’t use a question mark. It was more like a why-are-you-bothering-me-at-this-ungodly-hour-and-what-the-heck-do-you-want attitude from the man behind the speaker.

I was puzzled at first as I sat there waiting for the vehicle ahead of me to move along. I couldn’t figure out if I had caught him in a busy time or just as he was coming to work and was suddenly slammed.

That took only a moment to solve as I noticed the only other customer was in the vehicle ahead of me. I further deduced through observation there was no one in the dining room or in line inside. I could see this through the window of the place as I approached.

What happened next is probably the most unprofessional, rude, careless and abhorrent behavior from someone who works in the service industry. It was so well beyond expected behavior that I am still trying to figure out why things went the way they did.

The person working in the restaurant opened the drive-thru window and stuck out his hand. He didn’t say anything, he just gave me an aggravated look and put his hand out.

When I put the old debit card in his hand, he turned away and ran it through the machine. He handed the card back to me with a very blank look on his face. He did not smile, he did not say thank you, kiss my butt or anything else. He just handed me the card back and closed the window.

As I was still trying to figure out what had just happened, the window came open again, the same guy, with the same expressionless look handed me a sack, turned away and closed the window. He said nothing, which is the point to all this I guess.

As I drove off I began to realize what I had just experienced, the death of customer service as we know it, at least at that establishment.

When I got to the office, as I continued to ponder what I had experienced, I opened the sandwich and was immediately underwhelmed by it. The sandwich was so undelicious and so unappealing I quickly found myself choking down the first half of it.

Needless to say the second sandwich found a new home in the bottom of my wastebasket beside my desk. As I wrapped up the sandwich and started to toss it away, I could almost hear the sandwich say, “I’m sorry the worker at the restaurant was so bad and I’m really sorry I taste like warmed over shoe leather with half cooked eggs on top.”

I guess I will never know the answers to my questions, such as how does someone so uncaring continue to work at the same place, that’s assuming the boss didn’t find out and fire him on the spot, or how does a place that used to be so good, suddenly become so lousy.

All of this and more relating to the incident continue to gallop through my mind from time to time. And I still am yet to find an answer.

Oh well, there’s always someplace else to try next.

 

Rick Curl can be reached at rcurl@mydailyrecord.com or 910-230-2038.

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