911 director named Leader of the Year

‘... Always displaying integrity, compassion and empathy, some of the true traits of a leader’

By ROBERT JORDAN
Of the Record staff
Posted 5/10/22

Harnett E911 Communications Director Dianne Raynor was named the North Carolina National Emergency Number Association Communications Leader of the Year for 2022.

The award was presented to Raynor …

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911 director named Leader of the Year

‘... Always displaying integrity, compassion and empathy, some of the true traits of a leader’

Posted

Harnett E911 Communications Director Dianne Raynor was named the North Carolina National Emergency Number Association Communications Leader of the Year for 2022.

The award was presented to Raynor at the North Carolina APCO + North Carolina NENA Communications Conference in Wilmington last week. Harnett County Sheriff Wayne Coats, Maj. Gary McNeill and others were able to surprise Raynor by attending the ceremony to honor her. She believed she was there to witness one of her telecommunicators receive an award.

Raynor has been employed with the Harnett County Sheriff’s Office since 1993. Prior to joining the HCSO, she served a total of 12 years in the US Army.

As director of the communications center, she manages 20 full-time telecommunicators, an assistant director and a communications training officer.

Her award citation reads that she always has “a smile on her face. (She is) always willing to jump in a seat when the need arises. Throughout the COVID pandemic, and recent critical staffing issues all 911 centers have faced, (Dianne) was always there in the trenches, giving up her nights and weekends, to never leave her staff short.”

Harnett’s E911 Communications Center has undergone much growth under Raynor’s direction. A countywide consolidation of 911 systems in 2015 brought big growth for the center. Raynor added shift supervisors and other personnel to her staff.

During the last year, she led the implementation of a new CAD (computer-assisted dispatch) system, a new telephone system and Locution, which is an automated dispatching solution for Fire and EMS.

The award citation also reads “...She has always been a voice and advocate for her staff and always willing to go the extra mile, always displaying integrity, compassion and empathy, some of the true traits of a leader. She is a leader who inspires others to not only follow her, but motivates her staff in a way they strive whole heartedly to be the best they can be always keeping the best interest of their field units and callers at the forefront. ...”

Award presenters noted that even when faced with a tragic personal loss and grief in the summer of 2020, Raynor never gave up her smile or her faith as she continued to support her staff and their mission.

When she isn’t leading the first line of defensive calls in emergency situations, Raynor enjoys experiencing North Carolina’s beaches and mountains with her family. Both she and her husband, Tim, are active in the local Shriner’s Club. Raynor also loves spending time with her daughter and grandchildren.

The communications center director is planning to retire in November of this year. During the presentation of the NC NENA award, it was noted she “will leave behind some very big shoes to fill.”

Robert Jordan can be reached at rjordan@mydailyrecord.com or 910-230-2037.

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