As Charlie Daniels said in the song “The Legend of Wooley Swamp” there’s some things in this world you just can’t explain. And for me and my co-workers it’s some of the people who work in fast food restaurants.
Don’t get me wrong, there are plenty of good workers in the fast food industry. They work hard, they get the orders out and they give you a smile and a kind word. This column, however, is about those who don’t fit into the category. It’s about those who can find nothing better to do than just stand around and watch people get aggravated while waiting for their food — which in some cases you can expect to be messed up.
My biggest complaint comes from some places that refuse, and I mean refuse, to get your order correct the first time. It’s happened to me time and time again, so now instead of waiting for something else to get cold, I just eat it and complain later.
Let’s look at the various other reasons behind our complaints. If there are five people in the kitchen, shouldn’t they all be doing something constructive? Like frying burgers, running a deep fryer or steaming buns.
All of the ones I have observed lately are too busy trying figure out which food is best for them to take a sample of while they walk around looking busy. Whenever you take a peek behind the counter to the kitchen of some places, you always see at least one hard worker back there getting things done as best he can. Then you also see at least two others standing there talking and not paying attention.
The simplest thing in the world is to make sure your customers get the right order the first time. It doesn’t take a genius to figure out how to listen. Which brings me to my next point. If you tell someone at the register exactly what you want, two cheeseburgers, fries and a drink, why can’t you get that simple order correct?
Why do you forget to ring up one sandwich and not listen to the pickles and ketchup only request before your co-workers pile on the mustard and onions on the stale bun with grease dripping off it.
And these same folks when you tell them they got the order wrong, they politely find a way to make it your fault. It’s my fault because the person at the register can’t understand English? It’s my fault when I say pickles and ketchup only they don’t understand the concept?
Let’s not forget the headline, why should you be able to get $15 an hour — as has been driven into our collective ears because fast food is so tough and doesn’t allow you to make a living — when you can’t even get it right in the first place.
Maybe you should try calling NASA and see if they’re hiring this week. Obviously they weren’t the last time many of you were there.
Rick Curl is a reporter with The Daily Record. He can be reached at 910-230-2037 or firstname.lastname@example.org.