BBB announces businesses with the most unanswered or unresolved complaints in 2018

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RALEIGH — Better Business Bureau serving Eastern North Carolina (BBB) names the top businesses with the most unanswered or unresolved complaints during 2018. BBB successfully closed 6,731 consumer complaints against businesses in Eastern North Carolina in 2018. Among those complaints, the following businesses accounted for nearly one-third of all BBB of Eastern North Carolina’s unanswered or unresolved complaints.

Epic Games: a Cary based gaming company behind popular titles as Fortnite and Infinity Blade had 233 unanswered or unresolved complaints and an “F” rating with BBB in 2018. A majority of complaints submitted to BBB deal with customer service and refund or exchange issues from the company.

Zerofox USA: a veteran-owned and operated retailer located in Moore County selling custom apparel and outdoor gear has an “F” rating with BBB. In 2018, BBB received 27 complaints from consumers, all of which have gone unanswered.

Guardian Logistics Solutions: a storage and freight delivery company based out of Durham has an “F” rating and 11 unanswered complaints in 2018. The majority of the complaints submitted to BBB say the company failed to deliver their parcel in a timely manner.

Owl Lyft: a short-lived online retailer based out of Raleigh selling men’s workout and fitness gear. In just two months, BBB received 11 complaints against the business, all which went unanswered. BBB believes the company has ceased all activity, as their website is no longer in service.

Professional Fitness: a personal training and fitness center headquartered in Raleigh has nine unanswered or unresolved complaints and an “F” rating with BBB. Most of the complaints submitted to BBB deal with contract and billing issues, while other customers state they never received services paid for.

Air Cleaning Equipment: an air treatment company located in Sanford, specializing in dust collectors and humidifiers. In 2018, BBB received seven complaints against the business, all in regards to the humidifiers. The company has failed to respond to all complaints.

Above & Beyond Roofing:this Raleigh based roofing company made headlines in late summer after being accused of scamming consumers of out more than $50,000. The owner was eventually arrested and charged with nine felony charges of fraud. BBB received seven complaints from consumers against the company, all of which went answered.

The Devil is a Lye: an online T-shirt shop based out of Durham, has failed to respond to all six complaints submitted to BBB in 2018. The majority of the complaints submitted to BBB state customers’ products were never delivered.

Tooth and Nail Cosmetics: an indie cosmetics company located in New Bern, has six unanswered or unresolved complaints and an “F” rating with BBB. The majority of the complaints submitted state they received damaged products or there orders were cancelled without explanation.

Thurbers Educational Assessment: a Chapel Hill based standardized testing company has five unanswered or unresolved complaints and an “F” rating with BBB. Most complaints deal with customers not receiving materials ordered. The company has been unresponsive towards customers.

For additional information or to view a company’s Business Review, visit bbb.org.

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